Always available. Always happy to help.
Our technical support and sales teams are reachable night and day, 24/7. You will always get a near-instant response on live-chat and phones, and for more complicated issues we usually look into new support tickets within a few minutes.
All contacts to us via support ticket will be acknowledged by a person within 12 hours, and where possible we will also attempt to resolve an issue within this same time frame. More complex issues may take slightly longer.
Any issues you raise with us will be dealt with professionally, and any feedback taken seriously so that we can improve our services.
Formal complaints
If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email support@hosting.co.uk with the subject 'Complaint'. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you.
This will be assigned within our system to a senior member of management who will investigate the issue and report back. All complaints will be responded to within 24 hours.
If the issue is still not resolved to your satisfaction, you can escalate the complaint by writing to the company directors. Please address the complaint via post to: Stablepoint Limited t/a Hosting.co.uk, Purlieus Barn, Ewen, Cirencester England GL7 6BY.
If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.
Abuse
To contact us regarding an abuse complaint, including DMCA and legal issues related to any content hosted on our systems then please email abuse@hosting.co.uk. Complaints will be acknowledged within 24 hours.
Upon submission you will receive an email to confirm receipt.
We will investigate and take appropriate action and confirm once the abuse complaint has been resolved.
